Abstract: With the rapid popularization of network services, the number of broadband access users increasingly diverse. Therefore, telecom operators urgent need to develop pretreatment systems in order to increase the response speed of foreground business system, and improve the processing capacity, service quality and the customer satisfaction. As the pretreatment systems need to integrate multiple business systems’ functions, it must achieve crossplatform communication between varieties of heterogeneous systems. For WebService is a common model that can run at any operating platforms that supporting network communication. Based on WebService, this paper analyzes the Customer Relationship Management (CRM) interface, meanwhile introduces the method of design and realization.

Key words: broadband pretreatment, CRM, interface, WebService